Question 1

What is ClickMalawi?

Accepted Answer

ClickMalawi is Malawi's online business directory. We help connect people with local businesses and services across Malawi.

Question 2

Is ClickMalawi free to use?

Accepted Answer

Yes, browsing and searching businesses on ClickMalawi is completely free. We also offer free basic business listings.

Question 3

How do I create an account?

Accepted Answer

Click on the 'Sign Up' button in the top navigation, fill in your details including email and password, and verify your email address. It only takes a few minutes!

Question 4

How do I list my business on ClickMalawi?

Accepted Answer

Click on 'Add Your Business' in the navigation menu, fill out the business information form including your business name, category, location, contact details, and description, then submit for review.

Question 5

How long does it take for my business to appear?

Accepted Answer

Most business listings are reviewed and approved within 24-48 hours. You'll receive an email notification once your listing is live.

Question 6

Can I edit my business listing after submission?

Accepted Answer

Yes, you can edit your business listing at any time by logging into your account and going to your dashboard. Changes may require re-approval.

Question 7

What are the premium listing options?

Accepted Answer

We offer featured listings that appear at the top of search results, enhanced profiles with more photos and details, and promotional spotlights on our homepage.

Question 8

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email address, and follow the instructions sent to your email to create a new password.

Question 9

How can I delete my account?

Accepted Answer

Go to Settings in your dashboard and click 'Delete Account'. Note that this action is permanent and will remove all your listings and data.

Question 10

How do you protect my personal information?

Accepted Answer

We use industry-standard encryption and security measures to protect your data. Please review our Privacy Policy for detailed information on how we handle your information.

Question 11

What payment methods do you accept?

Accepted Answer

Online payments are coming soon — we're integrating mobile money (Airtel Money, TNM Mpamba) and cards. Until payments go live, premium services and featured listings can't be purchased.

Question 12

Can I get a refund?

Accepted Answer

Refunds are available within 7 days of purchase if the service has not been used. Please contact our support team for refund requests.

Question 13

Are there any hidden fees?

Accepted Answer

No, we are transparent about all our fees. Any charges are clearly displayed before you confirm a payment.

Frequently Asked Questions

General Questions

Business Listings

Account & Security

Payments & Billing

Still have questions?